Our team is available during standard business hours (Mon–Fri, 8am–5pm).
Emergency after-hours response available for clients with active agreements.
Get Help With IT Issue
That Disrupt Your Workday
We support Minnesota organizations with day-to-day IT disruptions.
With over 20 years serving the Twin Cities, we’ve seen just about every type of operational issue, from Microsoft 365 access problems to network outages and system lockouts.
If this looks familiar, let’s talk.
- Computer won’t connect to network
- Remote VPN not working
- Remote desktop connection is down
- Microsoft 365 (Office 365) login issues
- Outlook not syncing
- Printer not working in the office
- Server is down
- Help moving files to new computer
- Employee locked out of system
- Cannot access email
- Company files won’t open
- Employees can’t log into company systems
How We Respond to IT & Cyber Incidents
If your organization experiences an IT or cybersecurity issue, our Minnesota-based team acts quickly to stabilize operations and reduce risk.
Fast Response to IT Incidents
Our experienced IT support team quickly responds to critical system failures, network issues, and user outages — minimizing downtime and restoring productivity.
Remote & Onsite IT Support Options
Whether your issue can be fixed online or requires an in-person technician visit, we offer remote and onsite IT support for organizations across the Twin Cities metro area.
Team-Based Technical Expertise
Whether your issue can be fixed online or requires an in-person technician visit, we offer remote and onsite IT support for organizations across the Twin Cities metro area.
Quote-Based Service Agreements (SLA-style)
For large projects and active partnerships, we provide custom service agreements with clear response timelines and deliverables, ensuring predictability and reduced IT risk.
Business Continuity & Risk Reduction
We help minimize downtime and reduce operational risk by focusing on business continuity planning and preparation for unexpected disruptions. Our goal is to keep your systems available and your team productive when issues arise.
Reliable IT Support. When You Need It Most.
From everyday tech hiccups to full-scale outages, CSI provides responsive IT support that keeps Minnesota organizations running, without the need for a contract to get started.
We help your teams in accounting, operations, HR, sales, and customer service stay productive by resolving tech issues quickly and efficiently.
Whether it’s a one-on-one user request or an urgent system failure, CSI experts deliver responsive IT help your organization needs.
Get IT Help with Incident
If your Minnesota organization is experiencing an active incident, contact our team immediately.
Fill out our help request form following instructions below.
Your questions, answered
What counts as an “incident” that CSI Tech Corp can help with?
Anything from a computer glitch or network outage to a phone system failure. If technology is stopping your team from doing their job, it qualifies as an incident.
Do I need to be an existing client to get incident response support?
Our incident response service is non-contract, tier 2 support — you don’t need an ongoing managed services agreement to get help. Existing clients can also open a ticket directly.
How fast can I expect a response?
We work hard to keep your network available 24/7. Some issues can be resolved remotely right away, while others may require an on-site visit, and we operate under clearly defined service level agreements.
Do you offer remote support, or does someone have to come to my office?
Both. Many issues can be resolved remotely, but our systems are built so our engineers can go on-site when a problem needs hands-on attention.
What areas does your incident response team cover?
We provide on-call and on-site support across the seven-county Twin Cities metro area.
What happens after my issue is resolved?
We provide monthly reporting so you can see the frequency and root causes of your IT issues, which helps us recommend longer-term fixes instead of repeatedly patching the same problem.